Promotion applicable to both hotel-only and package bookings made for stays between December 22, 2020 and January 3, 2021 only. Applies to all properties and room categories, with the exception of Villas and Residences. Applies to new reservations and existing reservations, who will have the option to cancel and reserve again to obtain the benefit. Full payment for paid room and minimum four (4) night stay is required in order to receive complimentary room. Payment for first room is non-refundable. Complimentary room reservation applies strictly to the same number of guests, nights, and at the same property as the first paid room. In the event of any variation to this, the guest will be fully responsible for covering any applicable rates. Complimentary room may be redeemed on the same dates as the paid reservation or used to extend the stay of the paid reservation. If guest opts to extend the stay, check-in date for the complimentary room shall be the same as the check-out date on the paid room and applies to the same number of guests, nights and at the same resort as the paid room. Any modifications to the reservation dates of the complimentary room are subject to availability. Kids and teens stay free promotion not applicable at The Grand at Moon Palace during these promotional dates. In the event of a no-show or cancellation the complimentary room stay will automatically be rendered null and void. In the event of an early check-out, the remaining dates of the complimentary room stay will automatically be lost, and may not be transferred or redeemed for cash. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. Promotion applies to Social Groups and Weddings, with a maximum of four (4) rooms per group. Not applicable to travel agent rate, tour operator, FAM trips, site inspections, complimentary, compensatory stays or any other rate-reduced promotions in the market. Not redeemable for cash. Promotion not applicable for meetings, conventions or exhibitions. Free transfers apply exclusively to and from Cancun International Airport (Cancun), Montego Bay International Airport (Jamaica). Further terms and conditions may apply. Neither Heron Development Corp, being authorized to distribute and commercialize accommodation services of Palace Resorts, nor Palace Resorts themselves, shall be in any way liable for problems related to the air transportation service, where problems are understood as including, but not limited to: flight delays, lateness, cancellations, technical failures, etc. Guests are fully responsible for ensuring they are in possession of a valid passport and verifying by law must fully comply with airport transport carrier’s regulations. Guests are fully responsible for covering all fees incurred by any modifications (including, but not limited to, name changes and date changes) made to reservation. Guests are fully responsible for any missed flights or connections and any costs associated thereto. Guests are fully responsible for confirming their assigned flight itineraries directly with the air transport carrier(s), 72 hours prior to traveling. Should guests require any special assistance including, but not limited to, mobility assistance and wheelchairs, they are responsible for contacting the assigned air transport carrier(s) directly. Guests are fully responsible for verifying if their assigned air transport carrier(s) charge(s) additional fees for concepts including, but not limited to, luggage, seat assignments, seat upgrades and food & beverages. In such cases, guests are fully responsible for covering such fees. Further terms and conditions may apply.