PEACE OF MIND FOR BOOKINGS AND STAYS
At Palace Resorts, we are committed to providing the finest and safest experience for all of our guests, along with the highest level of customer service.
We have introduced 2 special programs which offer you peace of mind not only when planning vacations, but also when you stay at our resorts.
We understand. You want to start planning that well-deserved vacation, but require flexibility to be able to adapt your travel plans. Our flexible booking program offers you the freedom to modify the dates of existing and new reservations at any of our properties with a travel date before October 31, 2021 to an alternative date until December 20, 2021 (subject to availability on your chosen dates).
Date changes from December 21, 2021 onwards are also permitted, simply by paying any difference in rates which may be applicable for your chosen dates.
When the time comes for your eagerly-awaited vacation you need to know you are in safe hands.
Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventive actions to ensure everyone remains healthy and safe, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection.
For guests traveling back to countries requiring PCR testing prior to arrival, our concierge teams will be only too pleased to facilitate onsite testing through our approved third party testing service. Additional fees will apply.
Furthermore, if a guest visiting from abroad (not a resident of the country in which the resort is located), and who has been staying at the resort for a minimum of 3 nights, tests positive on checking out, confirmed by an official PCR test with our approved third party testing service and thus preventing departure, Palace Resorts will cover the cost of quarantine for up to 14 days at no cost to guests, for up to two guests, should both guests test positive.* This also applies to guests who are checking out from complimentary or compensatory stays who purchase an approved PCR test, and test positive.
*Should guests continue to test positive for a period longer than 14 days, an exclusive rate of $199 USD per night will apply for up to 3 guests in the same room. If guests want to isolate themselves but have additional family members that wish to stay, guests can book additional rooms at $199 USD per night for up to four people, in a standard (run of house) room. Guests who have tested positive will be accommodated in a designated COVID area of the resort.
On visiting Palace Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.
Please note: for everyone’s peace of mind and safety, guests must wear face masks in all indoor public areas of the resort
If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:
FREQUENTLY ASKED QUESTIONS – COVID-19