SERVICES AND AMENITIES
Before your trip, check out these frequently asked questions about our services and amenities, and enjoy your stay at our all-inclusive resorts to the full. Here, you'll find more information about our restaurants, activities, rooms, pools, and more.
WHAT GAMES AND AMENITIES ARE THERE FOR CHILDREN AT THE RESORTS?
WHAT AMENITIES ARE AVAILABLE FOR BABIES AT THE RESORTS?
DO YOU SELL BABY PRODUCTS WITHIN THE RESORTS?
WHAT IS THE MINIMUM AGE TO ENTER THE PLAYROOM?
CAN CHILDREN UNDER THE AGE OF 4 VISIT THE PLAYROOM IF THEY GO WITH AN ADULT?
ARE THERE SPECIFIC SPACES OR ACTIVITIES DESIGNED FOR TEENS AT THE RESORTS?
DO THE RESORTS HAVE A PARKING LOT?
IS THE PARKING LOT FREE AT THE RESORTS?
IS THE PARKING LOT SELF-PARKING, OR DO YOU OFFER VALET PARKING?
WHAT ARE BREAKFAST, LUNCH, AND DINNER HOURS AT THE RESORTS?
DO THE RESTAURANTS HAVE FOOD QUALITY CERTIFICATIONS?
ARE ALL THE MEALS INCLUDED IN THE RESERVATION PRICE?
DO RESTAURANTS HAVE DIFFERENT VEGETARIAN OPTIONS?
DO RESTAURANTS HAVE DIFFERENT VEGAN OPTIONS?
DO RESTAURANTS HAVE DIFFERENT HALAL OPTIONS?
ARE THE RESTAURANTS AIR-CONDITIONED?
CAN YOU ORDER A SINGLE GLASS OF WINE OR DO YOU HAVE TO ORDER THE FULL BOTTLE?
DO YOU SERVE FOOD AND DRINKS ON THE BEACH?
IS IT POSSIBLE TO EAT NEAR THE POOLS?
DO YOU NEED TO GET TO THE BEACH EARLY TO HAVE A SUN LOUNGER?
CAN YOU BRING YOUR INFLATABLE TOYS TO THE POOLS?
DO YOU HAVE AN AIR COMPRESSOR FOR INFLATABLE TOYS CLOSE TO THE SWIMMING POOLS?
WHAT ARE THE CLOSING HOURS OF THE POOLS?
ARE THE POOLS HEATED?
ARE THERE KIDS-ONLY POOLS?
WHAT IS THE MINIMUM AGE TO USE THE POOLS?
ARE THERE CHAIRS OR LEISURE SPACES OUTSIDE THE HOTEL?
HOW GOOD IS THE Wi-Fi CONNECTION THROUGHOUT THE HOTEL?
DO THE ROOMS HAVE A MICROWAVE?
ARE THERE TWO-ROOM SUITES?
DOES THE HAIRDRYER IN THE ROOM COME WITH ACCESSORIES?
HOW MANY HAIRDRYERS AND IRONS ARE THERE PER ROOM?
CAN I REQUEST ADDITIONAL HAIR IRONS AND HAIRDRYERS?
CAN YOU CONNECT AN AMAZON TV STICK TO THE ROOM TV?
WHAT SIZE ARE THE ADDITIONAL FOLDING BEDS?
HOW CAN I REQUEST SPECIFIC AMENITIES FOR MY ROOM?
DOES HOTEL NIGHTLIFE DISTURB GUESTS WHO ARE SLEEPING?
ARE THERE TENNIS OR PICKLEBALL COURTS?
ARE THERE ANY AGE RESTRICTIONS TO ENTER THE GYM?
ARE THERE ANY BICYCLES AT THE RESORTS?
ARE FREE TOURS OFFERED BY THE RESORTS?
HOW CAN I FIND OUT THE TIMES AND DATES OF THE ACTIVITIES?
DOES THE HOTEL HAVE A SHUTTLE SERVICE?
WHAT IS THE COST OF THE TRANSPORTATION SERVICE?
DO TRANSPORT BUSES TO AND FROM THE AIRPORT HAVE SEAT BELTS?
DO YOU OFFER CHILDREN'S CHAIRS FOR TRANSPORTATION BUSES?
DO YOU HAVE A FREE SHUTTLE TO SISTER RESORTS
HOW CAN I REQUEST TRANSPORTATION TO AND FROM THE AIRPORT?
WHAT DOES AN ALL-INCLUSIVE REALLY INCLUDE?
IS ROOM SERVICE INCLUDED WITH MY ALL-INCLUSIVE PACKAGE?
IS THERE WI-FI CONNECTION AT THE RESORT AND INSIDE THE SUITES?
HOW CAN I BOOK TOURS BEFORE ARRIVAL?
HOW CAN I BOOK OUTDOOR ACTIVITIES, GOLF, OR SPA TREATMENTS?
ARE GRATUITIES MANDATORY?
IS THERE A DRESS CODE FOR ANY OF YOUR RESTAURANTS?
DOES THE LOBBY-TO-LOBBY SHUTTLE AT MOON PALACE CANCUN RUN 24-HOURS A DAY?
IS THERE ANY PART OF MOON PALACE CANCUN WHICH IS FOR ADULTS ONLY?
DOES MOON PALACE CANCUN HAVE A BEACH?
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