PEACE OF MIND FOR BOOKINGS AND STAYS
Moon Palace Resorts are committed to providing the finest and safest experience for all of our guests, along with the highest level of customer service.
PURELY PALACE
Our special program looks after you before, during, and after your stay.
Purely Palace has now been in place for more than a year with stringent quality controls and health measures and hundreds of preventive actions implemented to ensure everyone remains healthy and safe.
To view all of our preventive actions, simply click below:
THE REQUIREMENT FOR PROOF OF A NEGATIVE COVID-19 TEST HAS BEEN WAIVED BY THE CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC)
Effective June 12, 2022, the CDC has waived the requirement to submit a negative COVID-19 test taken prior to your return to the United States.
However, our resorts in Mexico and Jamaica will continue to offer (to guests who require them) COVID-19 antigen tests (rapid) at an additional cost, and they will be administered by experienced external lab teams.
Guests can contact their concierge to schedule their departure test as soon as they check in.
On visiting Palace Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.
Kindly note that guests staying at Moon Palace Jamaica only, are still required to wear a face covering in all indoor public spaces at the resort, whereas guests staying at our resorts in Mexico are no longer required to wear masks in all indoor public areas of the resort.
If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:
FREQUENTLY ASKED QUESTIONS – COVID-19
Are there any specific requirements if I am traveling to Palace Resorts destinations from the USA?
Are there any specific requirements if I am traveling to Palace Resorts destinations from Canada?
Are there any specific requirements if I am traveling to Palace Resorts destinations from the United Kingdom?
Are there any specific requirements if I am traveling to Palace Resorts destinations from Colombia?
Are there any specific requirements if I am traveling to Palace Resorts destinations from Brazil?
Are there any specific requirements if I am traveling to Palace Resorts destinations from Argentina?
Are there any specific requirements if I am traveling to Palace Resorts destinations from any other Latin American countries?
Is the use of face masks mandatory for guests?
