We had an amazing time and the service was outstanding!!! It was a great place for a family (but anyone could enjoy)!!! We can’t stop talking about how wonderful everything was and we have to say we especially loved Guadalupe Montes’ service! She was incredibly friendly and attentive!!!

One of the main reasons we joined Palace Elite was the friendliness of the staff. They are amazing ambassadors of this beautiful country and resort! Especially the pool attendants at Nizuc. A special shout out for exceptional service and friendship with Eduardo, Daniel and Ivan. Everyday we were met with a smile and a desire to make our vacation a better experience.

We came here to celebrate our friends birthday and she really enjoyed the genuine hospitality of this hotel. From the housekeeping team, pool bar staff to the chef at Momo. I would highly recommend this hotel and can’t wait to come back. Shout out to Demar, he made our special Purple Rain drinks and served us with a smile. Chef Andrew at Momo was a delight and the hibachi grill was delicious. Don’t hesitate to book the spa services as it was well worth every penny.

We love staying at Moon Palace- The Grand! It is GRAND for every family member to enjoy. 7 nights was too short- we will extend our stay next time! Kids love the waterpark, activities pool and Circus restaurant. Adults love the AWE Spa getting couples massages, the Unique pool and Los Tacos!